Privacy Policy

Effective September 24, 2026

Information we collect

We collect account details, professional profile information, license and continuing education records, documents you upload, organization membership data, billing identifiers, and technical records needed to secure and operate the service.

How we use information

We use this information to provide compliance tracking, calculate readiness, send requested reminders, process subscriptions, maintain security, troubleshoot failures, and improve the product.

External providers

Licentiva may receive metadata from official licensing registries and authorized course providers. Source, retrieval date, and freshness are retained where available. Licentiva does not request or store MyNCEES passwords or personal CE provider passwords.

Sharing

We share data with infrastructure and payment processors only as needed to provide the service, or when required by law. Organization administrators can access information that members place within their organization workspace.

Retention and security

Records are retained while an account is active and as needed for contractual, legal, security, and backup obligations. Access controls, encryption in transit, audit records, and monitored infrastructure are used to protect information.

Your choices

You may request access, correction, export, or deletion of eligible personal data. Some records may be retained where required for security, billing, or legal obligations.

Contact

Privacy questions and requests can be sent to privacy@licentiva.com.